|
Monday, April 19
|
|
5:00 pm - 9:00 pm
|
Registration
|
|
Tuesday, April 20
|
|
7:00 am - 7:00 pm
|
Registration
|
|
7:30 am - 12:30 pm
|
|
|
7:30 am - 11:00 am
|
|
|
Disney Institute’s unique performance challenges focus on critical teamwork success factors, such as diversity, trust, recognition, communication, and creativity. This opportunity is limited to the first 100 attendees to sign up for participation. This three-hour experience will take you inside the world of Disney as they build their teams to serve clients around the world. A charge of $99 will be required and for more information contact Lisa Ponssa at 813-928-0414.
Oh yes, you can expect a few surprises that will make your experience a little more challenging and a lot more fun!
|
|
11:00 am - 12:00 pm
|
First Time Attendee Lunch
|
|
11:00 am - 12:00 pm
|
Team Building Lunch
|
|
12:00 pm - 12:40 pm
|
|
|
|
Five IDNs have been nominated by their healthcare supply chain peers as Peer Award Winners in the IDN Summit Search for Supply Chain Excellence in Healthcare awards program. On Tuesday each of these health systems will present its leading-edge initiative for 45 minutes and then take audience questions. (The Peer Choice Award Winners are to be announced on March 8.
The nominees will take center stage during the opening session of Wednesday’s General Session where they will provide a short overview of their initiatives. Voting by Health System executives will follow the Wednesday morning presentations. The National Award winner will be announced at the end of the General Session on Wednesday.
|
|
12:00 pm - 1:00 pm
|
|
|
Presented by Dan Maloy, Founder, The Maloy Group |
|
|
With the ever-changing landscape of providers, networks, purchasing organizations and distributors, healthcare product and service suppliers should be regularly evaluating their sales channel strategies. This session provides information for organizations to benchmark their strategies against other companies across the healthcare industry, based on the results of a landmark research study of national and corporate account channel strategies. Discussions will focus on the current trends and demonstrated best practices.
Learning Objectives:
1. Evaluate the variables impacting sales channel strategies
2. Outline the most popular and effective strategies and structures
3. Organize and benchmark your sales channel structure to best position your product and service, and align with your market segment
|
|
12:00 pm - 1:15 pm
|
|
|
|
Healthcare reform—if it takes place this year—would have profound effects on all aspects of the industry. This panel discussion will take a close look at how reform would directly impact the healthcare supply chain and its stakeholders.
Proposals under consideration could lower reimbursement, link payment to quality outcomes, encourage development of new care delivery models, impose new rules surrounding durable medical equipment competitive bidding and lower the cost of some pharmaceuticals. Hear from industry experts on how your business will be affected and what you can do to prepare for change.
Learning Objectives:
1. Describe current healthcare reform legislation and its implications for your organization
2. Formulate the timeframe for implementation of various reforms
3. Identify measures you can take to better prepare for specific reforms
4. Outline potential reform issues that could affect the supply chain generally
|
|
12:00 pm- 1:15 pm
|
|
|
Moderator: Darren Vianueva, CEO, CRG Solutions
Panelists: Thomas Allen Archer, System Mgr Capital Planning and Acquisition, Wellmont Health System; Hector Boirie, Principal, Boirie Consulting & Associates, LLC; John Sdanowich, Administrator, Capital Administration Unit, Johns Hopkins Health System
|
|
|
Many hospitals and health systems are challenged by effectively and efficiently allocating scarce dollars to the most worthy capital equipment investment opportunities. Ideally, this should a be rigorous, data-driven process replete with analysis of return on investment, net present values and opportunity costs, regulatory mandates, and alignment with service-line, physician retention and marketplace strategies. At many hospitals and health systems the reality is very different. This session will describe how two health systems assessed their current status and practices, identified gaps and opportunities for improvement, and, through a collaborative stakeholder-driven process, designed and implemented a new capital budgeting and allocation policy. Also included in the discussion will be an overview of enabling technology brought to bear to automate and streamline the designed capital approval process and best-in-class methodologies to ensure that line-item budgetary estimates used early in the process are market-based and accurate.
Learning Objectives:
1. State common obstacles and road blocks to effective and efficient annual capital budgeting
2. Analyze a case study of how health systems reviewed their current allocation processes and redesigned then implemented an effective and efficient capital allocation process closely aligned to their strategic and financial objectives
3. Outline how enabling technology and real-time market data have helped make their budgeting process more efficient and accurate
|
|
12:00 pm - 1:15 pm
|
Pharmacy Track: Medication Reconciliation—Designing an Approach to Focus on What’s Important
|
|
Presenter: Desi Kotis, Pharmacy Director, Northwestern Memorial Hospital
|
|
|
Medication reconciliation has been a huge priority for healthcare systems in the past five years. There has been a shift in mentality from implementing a system because of a regulatory requirement to proactively “doing the right thing” to keep patients safer. From the patient’s perspective, medication reconciliation looks pretty straightforward. It is about obtaining information regarding a patient’s current regimen and communicating this information from one clinician to another or one organization to another. Of course, the complexity and fragmentation on the healthcare environment poses some challenges. In 2006, Northwestern Memorial Hospital, a 2008 ASHP Foundation Safety Award Winner, received a grant from the Agency for Healthcare Research and Quality to address this issue. A multidisciplinary team, supported by hospital leadership, created the Medications at Transitions and Clinical Handoffs initiative to weave medication reconciliation into all points of patient care. This presentation will look at how your organization can design and implement an approach to medication reconciliation.
Learning Objectives:
1. Outline the case for prioritizing medication reconciliation as a patient safety program
2. Define the problem by outlining successful practices and identifying current deficiencies
3. Produce a new or redesign an existing medication reconciliation process that will meet patient safety goals and can be integrated into staff’s workflow
4. Plan, test and implement a new or enhanced medication reconciliation process
5. Evaluate the process post-implementation to achieve sustainable results
Inform and involve patients, families and caregivers in the medication reconciliation process.
|
|
12:50 pm - 1:30 pm
|
Award Nominee Presentations
|
|
|
Five IDNs have been nominated by their healthcare supply chain peers as Peer Award Winners in the IDN Summit Search for Supply Chain Excellence in Healthcare awards program. On Tuesday each of these health systems will present its leading-edge initiative for 45 minutes and then take audience questions. (The Peer Choice Award Winners are to be announced on March 8.)
The nominees will take center stage during the opening session of Wednesday’s General Session where they will provide a short overview of their initiatives. Voting by Health System executives will follow the Wednesday morning presentations. The National Award winner will be announced at the end of the General Session on Wednesday.
|
|
1:15 pm - 2:15 pm
|
|
|
Speaker: Mike Langlois, former Chief of Supply Chain for Ascension Health
|
|
|
The first-ever independent survey of healthcare supply chain professionals was conducted by IDN Summit late in 2009. This session will review the findings and discuss their implications for the future. The survey identified areas of strategic importance in the supply chain, established how GPOs are utilized, catalogued management solutions for physician preference items, assessed the move toward continuous quality improvement in supply chain and examined issues resulting from constrained capital spending.
Learning Objectives:
1. Outline the variables impacting supply chain decisions
2. List the key areas of strategic importance to the supply chain
3. Plan how your organization can develop a strategy based on research findings
|
|
1:30pm - 2:30 pm
|
|
|
Presenters: David Klumpe, Executive Vice President, Enterprise Accounts, Broadlane; Richard Yonker, VP, Corporate Sourcing, Tenet Healthcare Corp.
|
|
|
For the supply chain to be elevated to a strategic imperative with leadership backing and continual measurement and improvement, key supply chain performance indicators will need to be implemented within your health system. This session will show you how to improve your supply chain by assessing a few key supply chain performance indicators and how to migrate toward a significant improvement opportunity. You will learn about the key supply chain performance indicators and the rationale and methodology to improving each one. These indicators include:
• Supply chain governance
• Sourcing
• Purchasing
• Item master management
• Business intelligence
• Value analysis teams
By analyzing these key performance indicators, you can increase performance and cost savings by leveraging the efficiencies of technology and shared services (centralized purchasing and transaction management). Process improvement and savings can occur with sourcing, purchasing and value analysis.
Learning objectives:
1. Demonstrate how continual measurement and assessment is important to supply chain improvement
2. Identify the supply chain key performance indicators are and how to apply them
3. Outline the steps you can take to improve your supply chain based on your key performance indicator results
|
|
1:30 pm - 2:30 pm
|
|
|
|
As pressure increases to “do more with less,” healthcare supply chain executives continually have to look at new solutions in an effort to cut costs. Because of this, vendor-managed inventory, jointly managed inventory, consolidated service centers and other initiatives are becoming increasingly popular in the healthcare industry. In this session, you will hear from an industry expert on which strategy would fit best for your organization. Learn how to uncover the benefits and potential pitfalls of each contracting model, giving you the opportunity to determine which of the strategies will benefit your organization.
Learning Objectives:
1. Identify if your organization could benefit from an innovative contracting strategy
2. Compare benefits of various contracting models
3. Distinguish which contracting strategy would best fit your organization
|
|
1:30 pm - 2:30 pm
|
Pharmacy Track: Implementing a Regional Compounding Program for Compounded Sterile Preparations: Practical strategies – a USP <797> approach
|
|
Presenter: Lou Diorio, RPh – Principal LDT Health Solutions, Inc.
|
|
|
The healthcare industry is facing extraordinary pressure to provide better patient care and demonstrate improved patient outcomes, and to do so while achieving measurable cost reductions. One key to attaining this goal is to re-engineer pharmacy departments through implementation of new work shifts and clinician responsibilities that emphasize the delivery of medication therapy management (MTM) services.
However, to provide true MTM services without large additions in clinical staff, pharmacies must rethink their delivery methods and models. Centralization of the preparation of compounded sterile preparations is on such strategy. Regionalization of the preparation of sterile compounding within an organization offers many advantages and makes possible some of the savings (both budgetary and human resources) needed to implement these programs.
Learning Objectives:
1. Evaluate your organizational resources to develop a regional compounding plan
2. Outline products, technologies, and services which can assist a compounding operation in compliance with the current regulatory requirements and other applicable statutes
3. Describe the steps involved in developing an action plan to assist in the operation’s overall compliance plan for regional drug compounding
|
|
1:40 pm - 2:20 pm
|
Award Nominee Presentations
|
|
|
Five IDNs have been nominated by their healthcare supply chain peers as Peer Award Winners in the IDN Summit Search for Supply Chain Excellence in Healthcare awards program. On Tuesday each of these health systems will present its leading-edge initiative for 45 minutes and then take audience questions. (The Peer Choice Award Winners are to be announced on March 8.)
The nominees will take center stage during the opening session of Wednesday’s General Session where they will provide a short overview of their initiatives. Voting by Health System executives will follow the Wednesday morning presentations. The National Award winner will be announced at the end of the General Session on Wednesday.
|
|
2:30 pm- 4:00 pm
|
|
|
|
For nearly three quarters of a century, The Walt Disney Company has maintained a comfortable and lasting position in the marketplace. That’s because at Disney, the powerful link between guest (customer) satisfaction and brand reputation is an integral part of how the organization operates. Years of outstanding experiences have matured into wonderful memories.
During this presentation, you’ll discover that brand loyalty is a reciprocal relationship that begins with the business. A business must be loyal to its customers in order to receive loyalty in return.
In Disney’s Approach to Brand Loyalty, one of the five core topics at Disney Institute, you’ll learn that even when your product is one among many, one facet that will always be unique is your brand. Promote and improve that brand, and you’ll have a distinct advantage in establishing a lasting bond with your customers.
Learning Objectives:
1. Analyze Disney-tested practices and principles that build brand loyalty
2. Outline the strategic process towards producing brand loyalty
3. Prepare the tactics needed for building:
- Relationships
- Repeat business
- A sustainable competitive advantage
|
|
2:30 pm - 3:10 pm
|
Award Nominee Presentations
|
|
|
Five IDNs have been nominated by their healthcare supply chain peers as Peer Award Winners in the IDN Summit Search for Supply Chain Excellence in Healthcare awards program. On Tuesday each of these health systems will present its leading-edge initiative for 45 minutes and then take audience questions. (The Peer Choice Award Winners are to be announced on March 8.)
The nominees will take center stage during the opening session of Wednesday’s General Session where they will provide a short overview of their initiatives. Voting by Health System executives will follow the Wednesday morning presentations. The National Award winner will be announced at the end of the General Session on Wednesday.
|
|
2:45 pm - 4:00 pm
|
|
|
Presenter: Jon C. Lloyd, MD, FACS, Senior Clinical Advisor, Plexus Institute, Advisory Board, Positive Deviance Initiative
|
|
|
There are always positive exceptions to the rules in any enterprise, including supply chains in healthcare. Somehow, a few isolated individuals or groups operating within the same constraints and having exactly the same resources as everyone else, function better. These are the positive deviants or bright spots in the organization. The positive deviance (PD) approach enables an organization to identify these extraordinarily successful people and bring their isolated behaviors and strategies forward into the mainstream. The PD approach enables others to self discover and adopt these secrets of success.
Traditional best practice Change Management approaches, by importing solutions from the outside-in, are not good at realizing this. PD ensures the participation of the members of the organization which you want to change by involving them in the process of discovering solutions that already exist from within the organization. They then become the evangelists of their own conversion process. The organization then designs an intervention that enables everyone to adopt the newly discovered PD behaviors and strategies.
PD has recently been employed by hospitals in North and South America to address healthcare-acquired infections, medication reconciliation, diabetes care, end-of-life care, and other problems. The session will consist of a brief PD primer and review of pre-reading materials followed by an interactive discussion of how this approach can be applied to improve supply chain performance to enhance patient care.
Learning Objectives:
1. Research and become acquainted with PD principles and processes and the values on which they are based
2. Distinguish how PD differs from other improvement strategies
3. Explain the quantitative and qualitative results achieved by the PD beta sites and how they were achieved
4. Evaluate whether a PD approach would be appropriate in your organization to address specific challenges that affect your core business (product, supply, purchasing) that require behavior and culture change, communication, converting the rhetoric of staff “engagement” into reality.
|
|
2:45 pm - 4:00 pm
|
|
|
Presenter: Brent Petty, Corporate Director, Supply Chain, Wellmont Health System |
|
|
It is becoming increasingly apparent that revenue can be maximized by linking cost with reimbursement. Historically, the Supply Chain has had little to do with maximizing revenue margins of a health system but by linking the supply cost with reimbursement, a system can reap new efficiency, compliance and profitability. Many systems are already implementing these strategies and there are many tools in the industry to facilitate the process, this is a simple process developed by Supply Chain but utilized by clinical and financial executives.
This session will explore the various applications available and will guide you in choosing technology from an outside vendor or creating your own in-house solution. Hear from a Supply Chain Management Expert on the issues your organization should consider when choosing a solution.
Learning Objectives:
1. Identify the benefits and challenges of linking the supply chain to the reimbursement
2. Analyze the various available methods of linking the item master and the charge master
3. Plan how to implement this strategy across your organization, yes including your physicians
|
|
2:45 pm - 4:00 pm
|
|
|
Presenter: Vincent Giambanco, MS, RPh, Director, Procurement & Operations, New York City Health & Hospital Corporation
|
|
|
As belts tighten, there is increasing pressure to manage and cut costs in the health system pharmacies. It is imperative for Director of Pharmacy’s to formulate proven strategies for containing pharmacy costs and implementing these strategies system-wide. In this session, you will learn from the director of procurement and operations of the largest municipal hospital and health care system in the country on strategies for pharmacy cost containment. Learn how to evaluate you organization’s current economic state, what strategies you can utilize for procurement and how to effectively audit your results.
This session will take a close look at strategic procurement initiatives such as contract evaluation, prime vendor management, and market-share opportunities. Understand how continuous assessment of these strategic initiatives are critical to success. In addition, you will hear some of the common pitfalls and challenges faced by organizational leadership when evaluating issues such as antibiotic resistance and stewardship.
Learning Objectives:
1. Evaluate your organization’s current state of cost containment
2. Organize a plan to optimize procurement and auditing strategies
3. List the common pitfalls and challenges faced by organizational leadership
|
|
3:20 pm - 4:00 pm
|
Award Nominee Presentations
|
|
|
Five IDNs have been nominated by their healthcare supply chain peers as a Peer Award Winner in the IDN Summit Search for Supply Chain Excellence in Healthcare awards program. On Tuesday each of these health systems will present its leading edge initiative for 45 minutes and then take audience questions. (The Peer Choice Award Winners are to be announced on March 8.)
The nominees will take center stage during the opening session of Wednesday’s General Session where they will provide a short overview of their initiatives. Voting by Health System executives will follow the Wednesday morning presentations. The National Award winner will be announced at the end of the General Session on Wednesday.
|
|
4:15 pm - 6:00 pm
|
Vision Sessions
|
|
|
Participate in in-depth education on current topics impacting the healthcare supply chain. The Vision Sessions are led by industry leaders and are designed to be interactive and to provide you with a hands-on experience with experts in the specific areas. Each session will afford you with ample opportunity for an open dialogue with the presenting companies.
|
|
6:00 pm - 7:30 pm
|
GPO Receptions
|
|
|
Grab your backstage pass and join the National GPOs as they take you through a musical tour of the decades. Whether you like Classic Rock, Jazz, Country, Latin, Disco, or Pop, you will be sure to find good food, good fun, good people and best of all, good music.
|
|
7:30 pm - 9:30 pm
|
Sponsored Receptions
|
|
Wednesday, April 21
|
|
7:00 am - 5:00 pm
|
Registration
|
|
7:00 am - 8:30 am
|
Breakfast
|
|
8:00 am - 8:15 am
|
General Session Welcome
|
|
8:15 am - 9:15 am
|
General Session: IDN Summit Search for Supply Chain Excellence Awards Presentations
|
|
|
Five IDNs have been nominated by their healthcare supply chain peers as Peer Award Winners in the IDN Summit Search for Supply Chain Excellence in Healthcare awards program. The nominees will take center stage and provide a short overview of their initiatives. Voting by Health System executives will follow the presentations. The National Award winner will be announced at the end of the General Session. National Award winners will be announced on March 8th.
|
|
9:15 am - 9:30 am
|
Break
|
|
9:30 am - 10:30 am
|
Keynote Presentation: Disney Institute Presents—Value Chain Management, Disney Style
|
|
|
During this special keynote presentation you will be challenged to improve your organization by linking four key components that contribute to and support an operationally successful organization.
Disney Institute’s Value Chain Management is a set of business practices and procedures that contributes to an overall business philosophy supporting an organization’s sustainable competitive advantage. You’ll learn the four key components that, when integrated, contribute to and support an operationally successful organization. These components are planning, processes, partnering and performance.
During this keynote presentation we will share with you the Disney Difference in Value Chain Management as we review the four key components. You’ll be challenged to give thought to how these principles relate to your organization by asking questions such as: What is your departmental or business unit focus? How can you improve upfront planning to minimize risks? Are your processes designed with the end user in mind? What new partnerships can you identify that would add value to your organization? What measurements do you use to evaluate your performance?
|
|
10:30 am - 10:45 am
|
Break
|
|
10:45 am -12:00 pm
|
|
|
|
Moderator: Chuck Lauer, former Publisher of Modern Healthcare and healthcare business and policy expert
|
|
|
Join Chuck Lauer and four of the nation’s top healthcare leaders as they engage in a high-impact, strategic discussion around current efforts to reform the U.S. healthcare system, the current state of healthcare delivery in the U.S. and future trends that will impact healthcare providers. These executives will discuss their views of the supply chain and how they believe the healthcare supply chain can improve healthcare delivery for patients. These strategic discussions are a no-holds bared look at supply chain performance and opportunities.
|
|
12:00 pm - 12:15 pm
|
IDN Summit Search for Supply Chain Excellence Awards Announcement
|
|
These five leading IDNs have worked hard at deploying initiatives to improve their health system and have competed since the beginning of January in this peer driven competition. They’ve gone through two rounds of voting among their peers and now ready to see whose initiative is judged as the National Award Winner. All are leaders in healthcare and during this session we want to acknowledge their leadership and award the one system their peers have judged as having the leading initiative.
|
|
12:15 pm -1:30 pm
|
Lunch
|
|
1:30 pm - 2:00 pm
|
Sponsor Only Reverse Expo
|
|
2:00 pm - 5:30 pm
|
|
|
7:00 pm - 9:00 pm
|
Discover the Magic Reception
After a productive afternoon of relationship building in the Reverse Expo, join your new friends and existing partners for a refreshing evening of Disney Magic. Enjoy the outdoor air as you visit each of Disney’s exciting theme parks by experiencing a food emporium of all things Disney. Experience why Disney is the ultimate destination for fun, friends and magic.
|
|
Thursday, April 22
|
|
7:00 am - 9:00 am
|
Breakfast
|
|
7:30 am - 8:45 am
|
Peer-to-Peer (P2P) Exchange Breakfasts
|
|
|
P2P Exchange is designed to go in-depth on four key challenges impacting supply chain management. Participants will be provided research on each topic area prior to the IDN Summit for their review. The P2P research, along with moderator questions will aim to stimulate active discussion among participants.
These discussions will be condensed and attached to the P2P research paper and electronically delivered to each IDN Summit attendee after the conclusion of the Summit.
Topic 1: Physician Preference Items
Facilitator: Terry Cox, VP, Supply Chain Services, Texas Childrens Hospital
Topic 2: Communicating with Leadership
Topic 3: Vendor Credentialing
Topic 4: Data Standardization
Facilitator: Steve Huckabaa, Vice President of Supply Chain
Management, Retail Pharmacy & Center for Innovation,
Kettering Health Network
|
|
9:00 am - 10:30 am
|
Disney Institute: Achieving Sustained Success: Healthcare Lessons from Disney Institute
|
|
|
The success of the healthcare industry is more than just physical wellness; it is also a balance of quality, leadership, management, loyalty and innovation. Discover how to deliver top-notch service in the healthcare world all day, every day, from Disney, the company who defined the quality service experience.
You’ll also learn how to construct an action plan that will immediately and effectively begin to improve your healthcare organizations level of service.
Learning Objectives:
1. Analyze how Disney’s approach to its organizational culture can be applied to healthcare delivery environments
2. Describe how the quality of the patient experience is necessary to create loyalty to your healthcare operation and your reputation
3. Explore Disney’s approach to optimal human resource practices: hiring and training attitude vs aptitude
4. Express the need for leadership driven cultural “buy-in” and how accountabilities are maintained and measured
5. Evaluate a Disney service process tool that can readily be applied to any healthcare delivery environment
|
|
10:45 am - 12:15 pm
|
|
|
|
Don’t let a down economy be a time for caution!
From the very beginning, the Disney organization has never strayed from essential business truths. By listening to our own advice and by following the lessons that were established and perfected over the past 80 years, we remain a leader in retaining employees, in establishing customer loyalty, in expanding our brand, in generating profits, and in maintaining a competitive edge. In short, Disney is built to last.
This is a unique chance to outpace your competition. In “Leading through Turbulent Times,” Disney Institute explores the proven best practices that underlie the Disney approach to sustaining excellence. We will provide you with creative strategies to weather the economic climate and effectively meet the challenges of today’s business environment. These strategies can easily be adapted to any organization to help retain customers, engage employees and position your organization for future ongoing success.
Learning Objectives:
1. Demonstrate how to lead with vision while managing with discipline
2.. Explain how to create and sustain a high performance culture
3. Prepare how to enhance the customer experience through employee engagement
4. Evaluate the outcomes of nurturing brand relationships
|
|
12:15 pm
|
Meeting Adjourned
|
