Name
IDN Summit Keynote Series: Make Some Noise: The Importance of Impactful Connections
Date & Time
Tuesday, April 8, 2025, 8:00 AM - 9:15 AM
Location Name
International Ballroom
Track
IDN Summit Keynote Series
Description

Despite ever-advancing technology and innovation, organizations in today’s healthcare supply chain continue to be fractured. Standing out, connecting emotionally, and delivering what matters to clinicians and patients requires not only a cohesive team, but a willingness to live the patient’s needs. In order to achieve true competitive dominance, ALL organizations involved in the healthcare supply chain must stand out – not in what you do, but how you do it.

 

Ken Schmidt draws from his experience of successfully turning around the Harley-Davidson brand to emphasize the importance of impactful connections and their role in transformational change. By prioritizing personal interactions over transactional approaches, your organization can take advantage of the key drivers of human behavior. Be energized by Ken’s approach to personalizing interactions to reach your highest goals.

 

Learning Objectives:

1. Discover the three questions that most directly impact your organization’s reputation and competitiveness.

2. Transform your mindset to prioritize your human interaction over organizational efficiency.

3. Define the true meaning of “customer experience” and “customer loyalty” as viewed by a patient.

4. Understand methods for harnessing drivers of human behavior to create patient preference and loyalty.