Russ Funk - Banner Health
Chris Little - Ovation Healthcare
In today's healthcare landscape, IDNs constantly encounter challenges from external players like CVS and Walgreens. To ensure that patients rely on the IDN throughout their healthcare journey, building trust becomes crucial.
This educational session will explore strategies for fostering patient trust and maximizing revenue opportunities by implementing comprehensive programs such as nutrition and remote monitoring.
We will delve into the concept of Hospitals at Home (HaH), empowering pharmacy leaders to improve patient quality of life while maintaining the IDN as the preferred choice from diagnosis to end-of-life care. Join us to learn how to thrive in this rapidly evolving healthcare environment.
Learning Objectives:
1. Define the concept of Hospitals at Home (HaH) and understand its potential to improve patient quality of life, including how pharmacy leaders can leverage this approach.
2. Illustrate the importance of trust in maintaining patient loyalty and gain practical techniques for enhancing trust through effective communication, personalized care, and patient engagement initiatives.
3. Identify key factors for successful implementation of HaH comprehensive programs, including those that foster loyalty, engagement, and enhanced outcomes.
4. Uncover and discuss insights into the strategies employed by external entities like CVS and Walgreens in terms of care alternatives and understand the implications for IDNs.