Key Performance Indicators (KPIs) have long been the measurable tool to keep track of progress of specific activities within your department. What KPIs are you currently measuring? How can pharmacists’ knowledge and skills be used to deliver patient outcomes? How should pharmacy department priorities be aligned with strategic financial priorities of the IDN? This session will offer a high-level overview of building a KPI strategy that advances both department and organizational goals.

Learning Objectives:

1. Identify the right Key Performance Indicators (KPIs) and various types of indicators.
2. Define a KPI driven culture and one that boosts data literacy across your organization.
3. Outline a process of KPI iteration and refining your KPIs on a schedule.