BD's Boardroom Session
Monday, September 13 | 12:00 PM ET – 1:00 PM ET
Unfortunately, we have had to cancel the Virtual Boardroom Session.
That said, we would still very much appreciate your input and have compiled a summary of the in-person sessions to share with you. If you have any comments or examples you would like to share, we would appreciate your feedback.
IDN Summit – Focus Group Attendees
- 83% were from hospitals in networks, 17% identified as independent
- 67% primarily rely on distributors (for medical supplies), 33% are split between distributors and direct from manufacturers
- 60% had independent systems and processes for managing the supply chain, 40% had already standardized systems and processes
There were two primary themes that came out of the in-person discussions:
- Interest in more communications and transparency
- Customer service was ranked by attendees as their top priority for supply partners – as IDNs are frustrated with a lack of transparency on supply status. Customer service is seen as a willingness to help versus feeling / receiving an attitude of ‘bothering’
- Demand for better communication around allocation process, more advance notice of backorders and quality issues / recalls
- Split preference to have communications digitized versus those who would like more personal interactions (i.e., demand planning team including the GPOs and Suppliers) to address supply chain
- Focus on supply chain health and predictability
- Many indicated that information coming from distributors vs manufacturers regarding allocations is not always the same
- Hospitals / networks are willing to pay more for quality and assurance of supply programs in the short-term (~3 years), but price increases are not sustainable in the long-term
- Many want distributors and manufacturers to review past usage to provide advanced warnings on when product delays are expected
Thank you again for setting aside the time.