Customer Loyalty Keynote

8:00 AM - 9:15 AM

Despite ever-advancing technology and innovation, organizations in today’s healthcare supply chain continue to be fractured. Standing out, connecting emotionally, and delivering what matters to clinicians and patients requires not only a cohesive team, but a willingness to live the patient’s needs. In order to achieve true competitive dominance, ALL organizations involved in the healthcare supply chain must stand out – not in what you do, but how you do it.

Ken Schmidt draws from his experience of successfully turning around the Harley-Davidson brand to emphasize the importance of impactful connections and their role in transformational change. By prioritizing personal interactions over transactional approaches, your organization can take advantage of the key drivers of human behavior. Be energized by Ken’s approach to personalizing interactions to reach your highest goals.

Learning Objectives:

1. Discover the three questions that most directly impact your organization’s reputation and competitiveness.

2. Transform your mindset to prioritize your human interaction over organizational efficiency.

3. Define the true meaning of “customer experience” and “customer loyalty” as viewed by a patient.

4. Understand methods for harnessing drivers of human behavior to create patient preference and loyalty.

Leadership Keynote

9:30 AM - 10:45 AM

“Leaders grow; they are not made.” Peter Drucker

Join LeAnn Born as she discusses the challenges, people served, communities built, and lives impacted by three executive healthcare leaders as they guide us on a path to understanding new opportunities in healthcare. They’ll share thoughts on how they grew as leaders and suggest paths you should embark upon as you continue your journey.

This Executive Leadership session will be as challenging as it is emotional for all involved. Life does come at us fast and learning from the experience of leaders we admire, provides growth for all of us. This session will offer projections on where medicine may go and how rewarding it will be to be a part of healthcare’s future. 

Learning Objectives: 
1. Outline key takeaways critical to growing and maturing as a leader.
2. Demonstrate an understanding of the true scope of leadership and what it means to be a leader.
3. Evaluate the future landscape of medicine as foreseen by three healthcare supply chain executives.
4. Formulate action steps for your continued leadership journey as outlined by the lived experience of senior leaders.

Inspirational Keynote

11:00 AM - 12:00 PM

Jamie Valvano captivates audiences through emotional storytelling. Although she lost her father, Jim Valvano, in 1993, he created a powerful legacy that has continued to serve as her guide. Jamie draws wisdom from her own diagnosis of cancer, raising a special needs child, healing from loss, and gratefully embracing survivorship

Conceiving an audacious vision, surrounding yourself with a passionate team, and refusing to give up are the key components to experiencing your “cutting down the nets” moments. Jamie will share an unbelievable story of her father’s legacy, and her own battle to survive and advance through hardships. We will be inspired to examine every area of our lives as we contemplate the unimaginable that is within reach. 

Learning Objectives:
1. Identify methods for shifting an ordinary life outlook to one that is extraordinary and purpose driven.
2. Define what “cutting down the nets” moments have looked like in your past and what they can look like moving forward. 
3. Investigate the origin of Jamie’s emotional resilience and determine how this can be implemented in your own life experiences.
4. Outline action steps needed to transform your goals into bold and audacious visions.