Trust is the foundation of every high-functioning team and successful provider-supplier partnership. To foster collaboration both internally and across organizational boundaries, it is critical to understand how to navigate difficult conversations, align expectations, and create a culture of transparency. In this interactive session, explore how healthcare supply chain leaders can build and maintain trust through clear, consistent, and credible communication.

Learning Objectives:

1. Identify key drivers of trust in professional relationships.

2. Formulate methods of communication that inspire confidence and reduce friction.

3. Outline examples of conversations that build credibility and strengthen alignment.

4. Evaluate real-world situations where trust was either broken or restored through impactful communication.

Trust deepens when we understand each other's world. For some organizations, achieving this understanding is done through a cross-functional internship program, where interns split their time between IDN and supplier settings. In this session, examine how IDNs and suppliers can strengthen collaboration by gaining real insights into each other's daily challenges, pressures, and goals to break down silos and long-held assumptions.

Learning Objectives:

1. Outline ways in which empathy can fuel trust and long-term partnerships.

2. Compare real-world insights gathered from job-sharing, site-visits, and co-developed training programs.

3. Identify practical steps for initiating or advocating for shared-experience programs in your own organization.

4. Produce strategies to sustain empathy and understanding beyond a single initiative.

Trust and empathy are foundational to any partnership - but sustainable partnerships require consistent action and aligned behavior. To enhance collaboration, manage conflict, and create joint value, organizations must adhere to a practical playbook outlining practical steps to achieving trust. This final session brings it all together by exploring the best practices that healthcare providers and suppliers use to maintain strong, results-driven relationships. 

Learning Objectives:

1. Identify specific behaviors indicative of high-trust partnerships.

2. Outline ways in which successful teams jointly plan, measure, and celebrate success.

3. Compare insights from both an IDN and supplier perspective regarding sustainability methods in partnerships.

4. Organize a personalized action plan to implement top practices in your day to day routine.