Sarah Charai is the Executive Director of Supply Chain Operations at Cleveland Clinic where she leads strategic and operational initiatives to ensure the delivery of high-quality, patient-centered care through an efficient, resilient, and innovative supply chain. With a focus on operational excellence, Sarah leads a team of 525 caregivers that oversee the end-to-end flow of goods and services, aligning supply chain strategies with the organization’s mission of putting patients first.

Since joining Cleveland Clinic, Sarah has championed process improvements, strengthened vendor partnerships, and implemented data-driven decision-making solutions to optimize inventory, distribution, and logistics. She works closely with clinical leaders to ensure that supply chain solutions directly support patient care outcomes, safety, and efficiency.

Sarah has over 22 years of experience in healthcare supply chain management, combining a background in both Sourcing and Operations with a deep commitment to service excellence. She is recognized for her ability to lead cross-functional teams, foster collaboration, and build adaptive systems capable of responding to the rapidly changing demands of healthcare.

Beyond her operational role, Sarah is passionate about mentoring emerging leaders and driving innovation that improves both caregiver support and patient experience. Her leadership reflects the values of quality, integrity, teamwork, and continuous improvement. Sarah is an active member of industry organizations dedicated to advancing supply chain best practices in healthcare.